By Erwin Oliva INQUIRER.net Last updated 11:44pm (Mla time) 11/25/200 MANILA, Philippines–Microsoft Philippines is scheduled to re-launch a major mobile phone service that aims to provide a cost-effective communications platform

Five9.com has a new feature that was a big boon to our center. Previously, we had to asked an agent to log in to the five9 interface to be able

According to research from Rostrvm Solutions, customers are beginning to demand multimedia contact but most call centers are far from ready to meet expectations. Farmout according to the definition raised

As a matter of policy, Farmout does not allow Cellphones or USB type devices into our call center. This is primarily due to security concerns from our principals. Still a

According to some entrepreneurs, venture capitalists and offshoring veterans, the 2nd wave of outsourcing will be the globalization of consumer services. They predict that early adopters will one day include

The quality of work and enthusiasm of hardworking Filipinos attract more outsourcing ventures to the country. Despite political debates, our economic growth is solid. This is evidenced by the vast recognitions and