TeleResources (News – Alert), Inc. recently published the white paper, “Understanding Telemarketing: A Quick Start Guide to Telemarketing Success.” In this report, the company provides key basics that are important for

Well now, here’s something to keep you smiling. This is really accurate. If you are a call center agent, you would enjoy this. If you employ call center agents, this may

Carol S. Dweck at Stanford University did a study with 400 fifth-graders. Half were randomly praised as being “really smart” for doing well on a test; the others were praised