2008 Asian Contact Center Benchmark Survey
Farmout is sending Mr Wilson Chua to attend the 2008 Asian Contact Centre Industry Benchmarking Survey event to be held on Tuesday, March 4, 2008 from 2pm to 5pm at
Tips to Reduce Turnover
From: Robert Cameron First, use a validated and legal pre employment test to screen out people with a poor work ethic and bad attitude that make it through normal hiring
Call Center Job Openings
Farmout Central is in immediate need for 70 call center agents for an Outbound campaign in the Continental US. The ideal candidate must have the following qualifications: 1. At least
How Do I Change Problem Behaviors of an Otherwise Good Employee?
Source: [Workforce Management February 7, 2008] Q: How do you handle an employee who is basically a very good employee, but has obsessive-compulsive tendencies and whose behavior often causes problems
Effects of Night Shift on Health
Source: http://www.tmcnet.com/usubmit/2008/02/19/3276781.htm People who work nights are keener to a dangerous heart condition – possibly because of the chronic stress caused by their work patterns. A research suggests that employees
Cross-Training for Workforce Agility
By John Ambrose [Talent Management Magazine January 2008] As organizations grapple with the increasing pace of change, workforce agility is emerging as key to becoming an industry leader. Cross-training workers
The Role of the Supervisor in Managing Absenteeism
By Stefani Yorges, Ph.D [About Human Resources: Vol. 8 No. 114 – ISSN: 1533-3698 September 23, 2007]According to the most recent CCH Unscheduled Absence Survey1, employers are losing ground when
How to Stop High Potential Leader Derailment
It happens more than we’d like: a leader with fabulous potential, an impressive track record and the foundational skills to take him or her straight to the top derails at
FOCI to attend Insights for High Performance 2008
FOCI will be attedning “Insights for High Performance 2008” in Singapore on March 6 at the Sheraton Towers at 9:00 to learn from leading industry experts about how contact centers
The Top 10 Call Center Scheduling and Staffing Buzzwords
Are you familiar with these terms? These are very essential in any call center operations environment.  Here are the top 10 call center scheduling and call center staffing buzzwords: Workforce optimization