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Why Farmout Bans Cellphones

As a matter of policy, Farmout does not allow Cellphones or USB type devices into our call center. This is primarily due to security concerns from our principals. Still a few agents take this policy as a restriction of their God given right to text message their friends. Maybe this article will shed light on the issue “where staff have been caught stealing customer information using mobile phones, cameras and USB drives” by  Iain Johnston, fraud specialist at JP Morgan Chase Asia Pacific:

“We have found incidences where screenshots have been taken by mobile phone or where people are writing texts at incredible speed under their desks”.He told the conference that the bank has tightened its hiring policies for call centres located in India, the Philippines, Indonesia and Ethiopia, but monthly staff intakes of between 200 to 600 recruits make the task challenging.