Here is the text of the ordinance that converts the 3rd floor of the Malimgas Market mall into space intended for ICT call center operators: ORDINANCE NO. 1902-2007  CONVERTING THE

 Here’s a new tip circulating in the emails of call center agents. This talks about handling irate callers. This is a really good tip and we can’t afford to isolate

FarmOut Central Intouch, Inc., – a Philippine contact center, recently signed a Memorandum of Agreement with the Rural Bank of Mangaldan for the purpose of providing loans to deserving call

Hi there! Jonathan here with some rainyday tips. It’s the season for tropical rains and typhoons again. Call center workers usually fall prey to a lot of diseases during this season because of

All call center agents have one or more crazy, comedic situations that they get tied up in. As a matter of fact, these hilarious events have been circulating in the

Here is a helpful tip from Jonathan D. A handful of people that we encounter at the Philippine Call Center Training Center have what we call a lingual confusion for the letters

1. Whose versus Who’s Who’s represents the combination of Who and is . If the word can be broken into “who is”, then use “who’s.” “Who’s that handsome man over

Farmout is happy to note that Teleformix has released its Echo v 2.8 call recording solution. It has been enhanced to simplify the contact center e-training process. Agents can now