Hi there! Jonathan here with some rainyday tips. It’s the season for tropical rains and typhoons again. Call center workers usually fall prey to a lot of diseases during this season because of

All call center agents have one or more crazy, comedic situations that they get tied up in. As a matter of fact, these hilarious events have been circulating in the

Here is a helpful tip from Jonathan D. A handful of people that we encounter at the Philippine Call Center Training Center have what we call a lingual confusion for the letters

1. Whose versus Who’s Who’s represents the combination of Who and is . If the word can be broken into “who is”, then use “who’s.” “Who’s that handsome man over

Farmout is happy to note that Teleformix has released its Echo v 2.8 call recording solution. It has been enhanced to simplify the contact center e-training process. Agents can now

Top officials of Philippine Alliance of Call Centers (PhilCall) of which Farmout is a member, held a dialogue last week with the Department of Trade to discuss problems affecting the

Farmout Director, Wilson Chua, visiting this year’s CommunicAsia 2007 held at the Singapore Expo grounds. Shown in picture is Primesoft (one of the Philippine exhibitors at CommunicAsia2007).

While the improving US Dollar rate vis a vis the Philippine peso may bode well for other sectors of Philippine Industry, it is starting to hurt the export sectors. In

There is an example of efficient IVR system setup for a cab dialin system. Their callers are greeted with an IVR system that immediately ask if you would like to