It happens more than we’d like: a leader with fabulous potential, an impressive track record and the foundational skills to take him or her straight to the top derails at

Are you familiar with these terms?  These are very essential in any call center operations environment.  Here are the top 10 call center scheduling and call center staffing buzzwords: Workforce optimization

TeleResources (News – Alert), Inc. recently published the white paper, “Understanding Telemarketing: A Quick Start Guide to Telemarketing Success.” In this report, the company provides key basics that are important for

Well now, here’s something to keep you smiling. This is really accurate. If you are a call center agent, you would enjoy this. If you employ call center agents, this may

Carol S. Dweck at Stanford University did a study with 400 fifth-graders. Half were randomly praised as being “really smart” for doing well on a test; the others were praised