Farmout Call Center Philippines and Accredited Call Center Philippines Trainers – Page 15 – Philippine Call Center, Contact Center, Business Process Outsourcing

By FarmOut Central

February 24, 2008

How Do I Change Problem Behaviors of an Otherwise Good Employee?

Source: [Workforce Management February 7, 2008] Q: How do you handle an employee who is basically a very good employee, but has obsessive-compulsive tendencies and whose behavior often causes problems

By FarmOut Central

February 23, 2008

Effects of Night Shift on Health

Source: http://www.tmcnet.com/usubmit/2008/02/19/3276781.htm People who work nights are keener to a dangerous heart condition – possibly because of the chronic stress caused by their work patterns. A research suggests that employees

By FarmOut Central

February 21, 2008

Cross-Training for Workforce Agility

By John Ambrose [Talent Management Magazine January 2008] As organizations grapple with the increasing pace of change, workforce agility is emerging as key to becoming an industry leader. Cross-training workers

By FarmOut Central

February 21, 2008

The Role of the Supervisor in Managing Absenteeism

By Stefani Yorges, Ph.D [About Human Resources: Vol. 8 No. 114 – ISSN: 1533-3698 September 23, 2007]According to the most recent CCH Unscheduled Absence Survey1, employers are losing ground when

By FarmOut Central

February 21, 2008

How to Stop High Potential Leader Derailment

It happens more than we’d like: a leader with fabulous potential, an impressive track record and the foundational skills to take him or her straight to the top derails at

By FarmOut Central

February 21, 2008

FOCI to attend Insights for High Performance 2008

FOCI will be attedning “Insights for High Performance 2008” in Singapore on March 6 at the Sheraton Towers at 9:00 to learn from leading industry experts about how contact centers

By FarmOut Central

February 21, 2008

The Top 10 Call Center Scheduling and Staffing Buzzwords

Are you familiar with these terms?Ã‚Â These areÃ‚Â very essential in any call center operations environment. Ã‚Â Here are the top 10 call center scheduling and call center staffing buzzwords: Workforce optimization

By FarmOut Central

February 10, 2008

Back to Basics leads to Telemarketing Success

TeleResourcesÃ‚Â (News – Alert), Inc. recently published the white paper, Ã¢â‚¬Å“Understanding Telemarketing: A Quick Start Guide to Telemarketing Success.Ã¢â‚¬Â In this report, the company provides key basics that are important for

By FarmOut Central

February 10, 2008

Five9.com Appoints New President

Hosted contact center solutions provider Five9, Inc., has announced the appointment of a new President and CEO in a bid to sustain the company’s success as it gains market share

By FarmOut Central

February 5, 2008

Funny Facts about Call Center Agents

Well now,Ã‚Â here’s something to keep you smiling. This is really accurate. If you are a call center agent, you would enjoy this. If you employ call center agents, this may

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