The Termination Meeting**
How to Fire With Compassion and Class: Employment Termination for Non-Performance – The Termination Meeting**  by Susan M. Heathfield  [About Human Resources: Vol. 8 No. 135 – ISSN: 1533-3698 November
Microsoft Philippines to Relaunch Service for OFWs Next Year
By Erwin Oliva INQUIRER.net Last updated 11:44pm (Mla time) 11/25/200 MANILA, Philippines–Microsoft Philippines is scheduled to re-launch a major mobile phone service that aims to provide a cost-effective communications platform
Expert Advice for Night Shift Agents
This is a beautiful advice by DONNA FLUSS – Principal, DMG Consulting LLC. She is the founder and President of DMG Consulting LLC, a firm specializing in customer-focused business strategy,
FOCI Training Center – Going for the Best!
FarmOut Training Center has now raised the bar for call center candidate training! In its pursuit of producing high quality and exceptionally competent customer service agents, FOCI-TC is introducing a new system
Five9 Auto Email of Voicemails
Five9.com has a new feature that was a big boon to our center. Previously, we had to asked an agent to log in to the five9 interface to be able
Farmout is ready for the New Consumer
According to research from Rostrvm Solutions, customers are beginning to demand multimedia contact but most call centers are far from ready to meet expectations. Farmout according to the definition raised
Why Farmout Bans Cellphones
As a matter of policy, Farmout does not allow Cellphones or USB type devices into our call center. This is primarily due to security concerns from our principals. Still a
What is the 2nd Wave of Outsourcing
According to some entrepreneurs, venture capitalists and offshoring veterans, the 2nd wave of outsourcing will be the globalization of consumer services. They predict that early adopters will one day include
Philippines – NOA’s Offshoring Destination of the Year Awardee
The quality of work and enthusiasm of hardworking Filipinos attract more outsourcing ventures to the country. Despite political debates, our economic growth is solid. This is evidenced by the vast recognitions and
PhilCall Roundtable Discussion
With the support and assistance of the Commission on Information and Communications Technology and the Department of Trade and Industry Regional Operations Group, PhilCall will conduct a whole-day round table