Quo Vadis Call Centers?

Raghu Mohsputra, Standard Charter presentation at the Contact Centres Asia 2016 event  on evolving to Omni channels and predicting trends in the banking/retail finance industry.

Lego Serious Play Trainors

Raymond and Jenny (certified Lego Serious Trainers) at the Contact Center Asia 2016 Workshop. The training allowed participants to discover how Play, using Lego Serious Play systems was able to