TeleResources (News – Alert), Inc. recently published the white paper, “Understanding Telemarketing: A Quick Start Guide to Telemarketing Success.†In this report, the company provides key basics that are important for
Well now, here’s something to keep you smiling. This is really accurate. If you are a call center agent, you would enjoy this. If you employ call center agents, this may
Carol S. Dweck at Stanford University did a study with 400 fifth-graders. Half were randomly praised as being “really smart” for doing well on a test; the others were praised
This article by Rebecca Morgan appeared in the CATS Recruit section of The Sunday Times (Singapore) where she poses the new perspective of looking at call center agents as “Directors
FarmOut Training Center is now a pillar in the area of customer service and transcription training. Not only has it been cited as such by TESDA but also appreciated in
How to Fire With Compassion and Class: Employment Termination for Non-Performance – The Termination Meeting**  by Susan M. Heathfield  [About Human Resources: Vol. 8 No. 135 – ISSN: 1533-3698 November
This is a beautiful advice by DONNA FLUSS – Principal, DMG Consulting LLC. She is the founder and President of DMG Consulting LLC, a firm specializing in customer-focused business strategy,
FarmOut Training Center has now raised the bar for call center candidate training! In its pursuit of producing high quality and exceptionally competent customer service agents, FOCI-TC is introducing a new system
From The Straits Times Sept 22, 2007 R52 Author: Nido Qubein, www.nidoqubein.com � An effective manager frees himself from the routine parts of the job by getting others to do
The pictures shown below are snippets of Farmout’s thrust in developing word power and fostering camaradie among staff, trainees and alumni: (Every one had a rollicking good time!)
