Source: http://www.tmcnet.com/usubmit/2008/02/19/3276781.htm People who work nights are keener to a dangerous heart condition – possibly because of the chronic stress caused by their work patterns. A research suggests that employees
By John Ambrose [Talent Management Magazine January 2008] As organizations grapple with the increasing pace of change, workforce agility is emerging as key to becoming an industry leader. Cross-training workers
By Stefani Yorges, Ph.D [About Human Resources: Vol. 8 No. 114 – ISSN: 1533-3698 September 23, 2007]According to the most recent CCH Unscheduled Absence Survey1, employers are losing ground when
FOCI will be attedning “Insights for High Performance 2008” in Singapore on March 6 at the Sheraton Towers at 9:00 to learn from leading industry experts about how contact centers
Hosted contact center solutions provider Five9, Inc., has announced the appointment of a new President and CEO in a bid to sustain the company’s success as it gains market share
Employees in Switzerland are required to work for 2 months before they can leave their current job. Both Singapore and Hongkong, limits this period to only 1 week. Taiwan requires 20 days.
Two underwater telecommunications cables were damaged Wednesday in the Mediterranean Sea. Sketchy reports say that it was probably caused by the anchor of ships that had drag and then cut
This article by Rebecca Morgan appeared in the CATS Recruit section of The Sunday Times (Singapore) where she poses the new perspective of looking at call center agents as “Directors
The Straights Times (Singapore, Jan 18, 2008, page 21) featured a favorable writeup about Indian companies relocating or expanding their operations to the Philippines. “Indian call centre managers have long
Farmout is going to send staff to attend one of the training from the European IT Service Center Foundation, Inc. (EITSC) Training Programs for January 2008 as follows: Effective Business Writing
