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2008 Asian Contact Center Benchmark Survey

Farmout is sending Mr Wilson Chua to attend the 2008 Asian Contact Centre Industry Benchmarking Survey event to be held on Tuesday, March 4, 2008 from 2pm to 5pm at the Le Meridien Singapore, 100 Orchard Road, Singapore, Oasis Room.

This study, which in 2008 includes China, India, Philippines, Malaysia, Singapore, Thailand, Indonesia and Vietnam, has been conducted since 1997 and is regarded as the most useful and influential reference for the Asian Contact Centre Industry available.

This research program is endorsed and supported by the following industry associations:

  • Contact Center Association of Singapore (CCAS)
  • CRM & Contact Center Association Malaysia (CCAM)
  • Hong Kong Call Center Association (HCCA)
  • Greater China CRM (GCCRM)
  • China Call Center & CRM Association (CNCCA)
  • Indonesia Call Center Association (ICCA)
  • Business Processing Association Philippines (BPAP)
  • Contact Center Association of The Philippines (CCAP)
  • Call Center Industry Association Thailand (CCIA)