IM Reduces Workplace Interruptions
Ohio State University Prof Kelly Garrett has research that shows having Instant messaging in the workplace actually reduces workplace interruptions.
The recent study found that workers who used Instant Messaging on the job reported less interruption than colleagues who did not. The study challenges widespread belief that IM leads to an increase in disruption. Some researchers have speculated that workers would use IM in addition to the PHone and email leadingto increase interruption and reduced productivity.
Instead the research showed that IM was used as a substitute for other, more disruptive forms of communication such as the telephone, email and face to face converstation.