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Efficient IVR+Contact Center

There is an example of efficient IVR system setup for a cab dialin system. Their callers are greeted with an IVR system that immediately ask if you would like to have a pickup. If you press “1”, it remembers the last time you were picked up based on your caller id.  This avoids unnecessary duplication and waste of time in re-entering the same data over and over again. The total time it took me to book the cab was all of 20 seconds!