Lack of Talent Concerns Global Businesses

Mar/26 By

Impending Baby Boomer retirements, a widening skills gap driven by declining educational standards, and outdated and ineffective approaches to talent management are combining forces to produce a ‘perfect storm’ that

Singapore Call Center Benchmark 2008

Mar/4 By

The photo shows the huge attendance at the Call Center Benchmark 2008 presentation. The affair was held at the Le Meridien Hotel. The survey was done by and presented

2008 Asian Contact Center Benchmark Survey

Mar/2 By

Farmout is sending Mr Wilson Chua to attend the 2008 Asian Contact Centre Industry Benchmarking Survey event to be held on Tuesday, March 4, 2008 from 2pm to 5pm at

Tips to Reduce Turnover

Mar/1 By

From: Robert Cameron First, use a validated and legal pre employment test to screen out people with a poor work ethic and bad attitude that make it through normal hiring