Call Center Job Openings

Feb/29 By

Farmout Central is in immediate need for 70 call center agents for an Outbound campaign in the Continental US. The ideal candidate must have the following qualifications: 1. At least

How Do I Change Problem Behaviors of an Otherwise Good Employee?

Feb/24 By

Source: [Workforce Management February 7, 2008] Q: How do you handle an employee who is basically a very good employee, but has obsessive-compulsive tendencies and whose behavior often causes problems

Effects of Night Shift on Health

Feb/23 By

Source: http://www.tmcnet.com/usubmit/2008/02/19/3276781.htm People who work nights are keener to a dangerous heart condition – possibly because of the chronic stress caused by their work patterns. A research suggests that employees

Cross-Training for Workforce Agility

Feb/21 By

By John Ambrose [Talent Management Magazine January 2008] As organizations grapple with the increasing pace of change, workforce agility is emerging as key to becoming an industry leader. Cross-training workers

The Role of the Supervisor in Managing Absenteeism

Feb/21 By

By Stefani Yorges, Ph.D [About Human Resources: Vol. 8 No. 114 – ISSN: 1533-3698 September 23, 2007]According to the most recent CCH Unscheduled Absence Survey1, employers are losing ground when

How to Stop High Potential Leader Derailment

Feb/21 By

It happens more than we’d like: a leader with fabulous potential, an impressive track record and the foundational skills to take him or her straight to the top derails at

FOCI to attend Insights for High Performance 2008

Feb/21 By

FOCI will be attedning “Insights for High Performance 2008” in Singapore on March 6 at the Sheraton Towers at 9:00 to learn from leading industry experts about how contact centers

The Top 10 Call Center Scheduling and Staffing Buzzwords

Feb/21 By

Are you familiar with these terms?  These are very essential in any call center operations environment.  Here are the top 10 call center scheduling and call center staffing buzzwords: Workforce optimization

Back to Basics leads to Telemarketing Success

Feb/10 By

TeleResources (News – Alert), Inc. recently published the white paper, “Understanding Telemarketing: A Quick Start Guide to Telemarketing Success.” In this report, the company provides key basics that are important for

Five9.com Appoints New President

Feb/10 By

Hosted contact center solutions provider Five9, Inc., has announced the appointment of a new President and CEO in a bid to sustain the company’s success as it gains market share