- Inbound Call Handling Specialist Services
Increase your customer’s overall satisfaction. Plus! Get the flexibility to increase your workforce whenever you need!
Using state of the art solutions, we assign customer service specialists to receive inbound calls from your clients. We do this 24×7. Inbound calls typically include taking customer orders, handling customer product or service inquiries, or handling customer complaints and getting valuable customer feedbacks.
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-  Outbound Call Specialists
Increase your current staff’s productivity. Leverage their skills by outsourcing your non-core activities and free your staff to do what they do best!
Using state of the art solutions, we can assign outbound service specialist to make calls to your clients or prospects. We can do this 24×7. Outbound calls typically include making pre-qualifying calls to prospects, setting up appointments for your sales staff, making customer satisfaction survey, doing followup billing reminders.
-  Virtual Executive Assistants
Free up your time by letting our experienced staff manage and screen your emails. Let us manage, set and confirm your appointments, and manage your phone calls with a US phone number local to your business. (Y)our staff can also conduct web activities like “live support” , Google search, and provide driving directions! In general, have our staff perform ANY office tasks that can be done remotely via the internet.
- Remote Network Monitoring
If you still dont have your servers and workstations running SNMP, we can help you set it up. Then using SolarWind’s Orion , we assign security experts to monitor the status and health of your network.
SolarWind’s Orion is the perfect system to drill down to day, week, month and yearly SNMP statistics. You will know the trends about CPU usage, memory utilization, Hard disk space left. In addition, Solarwind’s Orion can also monitor your network and bandwidth utilization, including latency and bit error rates.
We can set our system to automatically warn you via email or have a security staff call you on your cellphone!
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- Remote Security Monitoring
If you still dont have your own IDS (Intrusion Detection Systems), we can help you set up one. (Linux or Windows based). You can depend on us to monitor the log output of the IDS and initiate abuse complaints against erring packets!
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- Transcription Services
We have very fast and accurate encoders. We have systems setup to receive your source documents. These documents can either be scanned images, or voice recordings. We have combined our SECURE file transfer system with a document managing and tracking application to further increase our staff’s productivity.
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