advantage

BEST IT Technical Support and Network Infrastructure to Keep You and Your Clients Always Connected

Tech Support:

Farmout is backed up with one of the best, if not the best technical support and IT engineers in the Philippines. Bitstop Network Services (BNS), majority stakeholder of Farmout Central, currently holds a Microsoft Service Provider License Agreement (MSPLA) one of only two in the Philippines. BNS is also a Microsoft Gold Partner. BNS is also recognized as a CISCO Systems premier partner. It is also an accredited service center for HP, IBM, Canon, Epson, etc. Mr. Wilson Chua, Bitstop President and CIO of Farmout Central, holds multiple IT certifications from various IT companies such as Microsoft (Microsoft Certified Professional, Database Administrator), Cisco (Cisco Certified Networking Associate), and COMPTIA Security + among others. Mark Matirez III, another stake holder and IT consultant of Farmout also holds various IT certifications e.g. Microsoft Certified Desktop Support Technician (MCDST), Certified Ethical Hacker, Certified eBusiness Associate, Certified EC-Council Instructor, and CompTIA Security+. At the end of the day, your IT concerns are farmed out to a powerful cast of IT professionals and at an affordable and cost effective rate.

Network Infrastructure and Technology:

Most BPOs or contact centers in the Philippines would probably have redundant connections to the internet or they may be connected by one big pipeline. So what happens if the dual links get choked or the DS3 link gets cut by a naïve engineer laying water out pipes? These scenarios have happened and that is why Farmout always stays ahead by making sure our clients not only have dual connections but multiple bandwidth connections to the internet. This makes sure that your agents as well as your clients’ call gets through. Farmout Central has the following at its disposal:

 

  • Fiber Connectivity from IGate (STM1 interface)
  • 45mbps to Digitel (via microwave link)
  • 2mbps EACH to Mozcom
  • 2mbps EACH to MIX and NIGX
  • Multiple VOIP Gateway Providers
  • Multiple Virtual Call Center Softwares
  • 55 KVA Generator

 

Highly Motivated and Competent Organization:

First and foremost, our career agents have an excellent grasp of written and spoken English. Their accent is quite neutral making them flexible to adjust to any campaign. So whether it’s “Howdy partner!” or “G’day mate!” or “Greetings old chap!” we have the perfect career agent that will suit your needs.

 

Aside from being well adept to English, our team undergoes intensive training in customer service and sales. These are critical key areas where our agents have to meet the grade before they graduate into full time call center professionals.

 

On top of a highly competent crew is a management team teeming with talent. Aside from Farmout’s IT prowess, it also boasts of entrepreneurs who are shaped with years of experience and who are educated in the top Universities or educational institutions of the country e.g. Ateneo de Manila University, University of the Philippines, and the Asian Institute of Management. With a competent management team our valued clients are assured of quality service that goes beyond expectations.

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