Sep 30

Economists and analysts are startled by the Philippines call centers runaway growth in the sector. “The pace of development of the BPO [sector] in the Philippines has been impressive,” says a recent report by U.S. investment bank Goldman Sachs. “Three years ago there was a question mark whether Philippines could develop some [outsourcing] momentum. Now it’s a $3 billion industry.” – read more : CRM http://www.crmbuyer.com/story/53192.html

No wonder its a boom for call centers in the philippines, and for call center training as well.

Sep 30

One of farmout’s principal is funding our new staff signup bonus! New hires in the philippine call center will get a signup bonus of 50 USD (less applicable bank charges) at the end of the quarter. This promo is only good for this october hiring season only.

Existing staff at our philippine call center are not to be left behind. Our principal will also provide for a loyalty bonus of 50 USD per existing staff , payable at the end of the year too!

The signup and loyalty bonus are applicable ONLY to those associated with the specific Principal’s campaign. Other hires for other campaigns are not included in the signup and loyalty bonus.

Sep 27

Farmout Central, a philippine call center is sending 10 of our top staff members at our Philippine call center to Singapore! The ranking mechanics are as follows:

1. First Top 4 staff members to have the highest appointments that DO show up for the period Oct 1, 2006 to December 23, 2006 will qualify for the reward.

2. First Top 4 agents to have the highest composite score for the period from Oct 1, 2006 to December 23, 2006 , computed as follows:

  • Longest Overall talk time (40%)
  • Shortest average handling time for inbound calls (30%)
  • Total Number of calls handled (Inbound and Outbound) (15%)
  • Shortest average handling time for outbound calls (15%)

Staff members can win only ONCE in either of the two categories. Team Leader and Assistant Team leader automatically qualify for the incentive. In case of tie, highest  adherance of the agents will be the tie breaker.

The trip is not convertible to cash, and neither can it be assigned to another person.

Sep 8

FarmOut Central Intouch Inc., a philippine call center with the cooperation of Barangay Captain Pedro Gonzales, donated and planted 100 trees along the main road in Bonuan Binloc. Ms. Perla Molina FOCI Office Administrator and Kagawad Rudy of Bonuan Binloc witnessed the tree planting on September 5, 2006.Mon Melecio, team leader for Project Alpha joined in after the nightshift making sure that all, 50 Mahogany and 50 Mango trees, were properly planted.The activity was also in compliance with rules set forth by the Philippine Board of Investments for call centers in the philippines that are BOI registered.

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