Farmout Call Center Philippines and Accredited Call Center Philippines Trainers

Dagupan City’s premiere contact center facility had its trainers receive their TESDA Accreditation. Liezel Tamayo, Roxanne Cariño, (CSR Trainers) and Mary Chris Velasquez (Transcription Trainer) recently completed the Trainers Methodology Training Program from the Technical Education and Skills Development Authority provincial office.

The training which started May 17th and lasted up to the 21st provided knowledge to our trainers on the standards that TESDA maintains to assure every enrollee the opportunity of getting quality skills which will ensure him/her a good career in his chosen field of work.

With this training FarmOut continues to ensure only the highest level of quality education for its trainees who are targetting a high-paying job in the call center industry. The company believes that if a candidate has the right skills, he will get the right pay. FarmOut involves its trainers in such advancement programs in pursuit of providing only Customer Service Solutions Empowerment to the MAX!

More Pictures here: Farmout Team building pictures.

Ms. Sheila Sanders-Dela Vega and Ms. Aubrey Marie Llamido recently completed the requirements for the Basic Training on Medical Coding and Medical Billing held at the Philippine Trade and Training Center in Pasay last February 10-16, 2010.

The training was conducted by Prof. Joselito Capili from California who is currently consulting for Medical Providers. The training was organized by the Medical Transcription Industry Association of the Philiipines, Inc. (MTIAPI).

Farmout is looking for 10 Technical writers for a very prestigious client in the US. This is in line with our Code documentation project. The ideal candidates should :

1. Male or female, aged 18-40
2. IT background (programmer, developer in C++)
3. Willing to undergo drug check and background check
4. Willing to work any shifts in Dagupan

Expected hiring date: End of February. Interested parties please click here: Apply for Open Positions

2nd Generator installed…

2nd Staff House for stay in agents…

Farmout is not taking any risk. Due to the recent prolonged power outage brought about by Typhoon Pepeng+San Roque releasing waters, Farmout has decided to order a 2nd Power Generator. This added investment will help power our operations despite prolonged calamities.

1. When the Flood comes, expect mobility to suffer.
To ensure the safety of your team, you should either let them go home earlier, or stay in at the center. Once the flooding hits, rising waters will prevent most vehicles from travelling the flooded roads. Expect staffing levels to be adversely affected.

2. Within 4 hours, expect power to be cut.
Power utilities will normally cut of power to minimize the risk of electrocution. Tune up and check up your generators before hand. Ensure that you have a steady supply of fuel that will last you as long as the floods. In our area, floods normally last up to 3 days. Dont expect your pantry’s microwave to work. Ensure that you have enough LPG (gasul) to ensure that you can boil water (for coffee) and cook food.

Local Radio stations will be off the air too. This further aggravates the situation as the main source of news and updates are now gone. Go to facebook and see what people are posting. This is now the secondary source of news for you.

3. Within 12 hours, expect communication to be cut.
This is about the longest time the backup power of cell sites and telco substations can last without power. Effectively, you will be cut off from your team. Either setup a radio system before hand, or best yet, have them at the center itself. Make sure you have provisions of water, and food for 1 week. In our area, the Globe Cell sites were the first to go. Thankfully, SMART cell sites were still up and running.

4. Your stakeholders will be alarmed. Your Clients, Principals, Partners all have a need to know your center’s status. Even if its bad news, tell them as it is. Your stakeholders can act on the information sooner and have more options available to them.

5. Cash. Keep Cash in hand for those emergency purchases. Don’t count on ATM or credit cards to tide you over. When the power goes down, so does the ATM networks! Your staff may need money on loan to tide them over the calamity too.

If you have more to add please feel free to comment.

Farmout is inviting transcriptionists to join our team! We have a big project that will need to transcribe court recordings into microsoft word format. As such, medical background is not needed. College level, fast accurate touch typists and good team work are the abilities that we are looking for in the succesful applicant.

If you are interested, kindly clock on the link “Set Interview Date” to start the process! Hurry! The positions are open on a first come first served basis

Farmout has an open position for Call Center Trainor. The successful applicant will be part of a highly dynamic organization that employes state of the art technology to deliver courses and monitor student’s progress in the course. Our call center have consistently produced a lot of top notch agents that are immediately hired by other call centers.

Qualifications:
Must be a University graduate
Must have prior contact center experience
Must be willing to be flexible and adaptable

Job Responsibility:
Maintain the strict standards for delivering courses to students
Deliver high caliber graduates that are in demand by call centers
Coordinate with call center Team leads for feedback on placed graduates

If you are interested, kindly send an email to foci[at]pangasinan.com