Farmout Call Center Philippines and Accredited Call Center Philippines Trainers

Farmout has an open position for Call Center Trainor. The successful applicant will be part of a highly dynamic organization that employes state of the art technology to deliver courses and monitor student’s progress in the course. Our call center have consistently produced a lot of top notch agents that are immediately hired by other call centers.

Qualifications:
Must be a University graduate
Must have prior contact center experience
Must be willing to be flexible and adaptable

Job Responsibility:
Maintain the strict standards for delivering courses to students
Deliver high caliber graduates that are in demand by call centers
Coordinate with call center Team leads for feedback on placed graduates

If you are interested, kindly send an email to foci[at]pangasinan.com

Catch our Call Center team’s ladies and gentlemen in our annual team building event. This event was held on August 23, 2009 at the Fontana in Angeles city.

FarmOut Central Intouch, Inc – Dagupan City’s premiere contact center, was very fortunate in joining the Jobs Fair held at the Tayug National High School, in tayug, Pangasinan last July 24, 2009. This was participated in by different companies representing various sectors and industries which were eyeing workforce to come from that area.

This was spearheaded by Secretary Hermogenes Cendana Esperon, Jr of the Presidential Management Staff in Malacanang. The event was swarmed by job seekers who were not only from Tayug, but also from various municipalities in the 6th District of Pangasinan. Close to seven hundred (700) hopefuls filled the auditorium of the said high school. FarmOut was able to eye on some potential call center agents from the area and is excited to accommodate their training to have them prepared for the challenges of call center work.

FarmOut was glad to see that a lot of the applicants preferred applying with us versus BPOs from farther locations. Our proximity to their hometown was a great factor. Some applicants were thankful also that FarmOut was able to bring the call center industry closer to home.

We are grateful for to Sec Jun Esperon for the invitation! Thank you, general!

FarmOut Central Intouch – Dagupan City’s premiere contact center, recently held a job fair attended by a great number of applicants last July 16, 2009. This was held at the Dagupan City Museum, Dagupan City Plaza. The great turnout is a good eveidence of the number of people venturing into the call center industry. They know that jobs in call centers are very rewarding and can provide them with really good compensation and benefits.

Now, they do not need to travel far to get into this kind of job. FarmOut Central is conveniently located in their home province. Imagine, this lessens the need for people to travel far just to get a good-paying job. Lesser number of families, too, that need to bear the distance of separation just because of work. FarmOut is honored in bringing jobs closer to the home.

 

Overflowing number of applicants reached down to the stairs.

There is nothing more important than getting something right.  I have repeatedly been applying for various contact centers and have failed to get in at every attempt. It was getting so irritating and frustrating. There must be something wrong with what I was doing.

I was desperate. And in this desperation came the idea that maybe I needed something more to get me through. Then along came FarmOut with their offer of equipping me with the skills I would need to get the job I wanted. I enjoyed the training a lot! The people at FOCI Training Center are very supportive and gave me the knowledge to make up for my weaknesses.  Most of all, their job application coaching was really very, very effective.

After my training, I immediately went back to the company that I have been trying to get in to. It was a snap! I got the job I wanted. Awesome! Thank you, FOCI!

 RAMON MIGUEL CONCEPCION – Sitel, Baguio City

The call center world has really been very inviting. Despite the distance from the course I took up in college, I chose to take on the challenge of working in a contact center because I know that this is going to be very rewarding.

I knew that I did lack some skills so I started to look for a training center that could provide me with the knowledge I needed to get the work I want. Farmout Central Intouch Training center did just that. My speaking skills were further honed and my knowledge of the call center industry was increased.

This has now led me to land a great job that I really enjoy and is all as rewarding as I though it would be. Thanks to Farmout!

RALPH PAGARIGAN – NCO Contact Center, Pampanga

We are borrowing concepts from the book “Lead Generation for the Complex sale” by Caroll.  Here is the basic definition of a GOOD LEAD:

B = Budget, the prospect has it, or can get it.
A = Authority, the prospect can decide on the matter.
N= Nees, the prospect clearly has a need for our service
T = Time frame, normally, the prospect wants to implement this within 3 months
S = Sales Ready, the prospect is ready to meet face to face with a sales rep.

Now, if we are to split the functions of the lead research team and the Lead Nurturing team (contact center agents), the lead research team’s responsibility is to find the “A” or people in authority to decide ie. get their right contact details, company background, and possibly, the “N” or the Needs of that company.

Whereas the contact center agents’ role would be to find out the B,T and S.  This means that the Contact center agents must do Lead Nurturing. The team needs to build solid long term relationship to be able to find out how they can help the prospect and get the Budget, time frame and gauge the ‘Sales readiness’.

Only when all 5 are present do we consider this a “Good Lead”.

Here are some ways to measure the effectiveness of the Lead generation efforts:

1. Total cost / number of “Good Leads”
2. Total cost / Closed Deals (actual billable clients)
3. Number of Leads require to generate a single closed deal.
4. Lead to sales conversion ratio

Please feel free to comment and share your experiences by posting your comments here.

Farmout has been awarded 50 Tesda Scholarships under the BPAP. Ms Grace Martirez will be on hand on Monday, Nov 17, 2008 to interview and pre-qualify interest scholars to the program.

Full scholarship will enable near-hire students to gain the necessary training and exposure to land that full time call center job.

Farmout is in immediate need of 20 Inbound Customer Care specialists for a 3 month placement (October to December). Ideal candidates must possess good oral and written english skills, can type at least 40 words per minute with an accuracy of 98%, and can work in a team environment.

Candidates will be posted mostly to the night shift, but some will be needed in the day shift as well. We do hope you are interested. Please click on “Set Interview Date” to start the process.