Farmout Call Center Philippines and Accredited Call Center Philippines Trainers

Online chat support services provided by Farmout increases your website’s conversion rates. When visitors to your site hit a ‘bump’ and don’t know how to proceed, a farmout chat support agent is perfect for helping out your visitor. Our online chat support agents can answer the visitors’ concerns and help them resolve issues faster, in real time. Your visitors wont have to wait for the email responses to resolve it. The effect is that live chat support agents help increase the conversion rate of visitors into paying clients!

Email us now at sales@farmout.ph to get promotional offers on our affordable online chat support services can benefit you today!

Ms. Sheila Sanders-Dela Vega and Ms. Aubrey Marie Llamido recently completed the requirements for the Basic Training on Medical Coding and Medical Billing held at the Philippine Trade and Training Center in Pasay last February 10-16, 2010.

The training was conducted by Prof. Joselito Capili from California who is currently consulting for Medical Providers. The training was organized by the Medical Transcription Industry Association of the Philiipines, Inc. (MTIAPI).

Farmout is looking for 10 Technical writers for a very prestigious client in the US. This is in line with our Code documentation project. The ideal candidates should :

1. Male or female, aged 18-40
2. IT background (programmer, developer in C++)
3. Willing to undergo drug check and background check
4. Willing to work any shifts in Dagupan

Expected hiring date: End of February. Interested parties please click here: Apply for Open Positions

London, United Kingdom – The Philippines was again awarded the Offshoring Destination of the Year Award for 2009 during the 6th annual National Outsourcing Association Awards held at the Park Plaza Riverbank Hotel in Central London last October 15, 2009. This award was also awarded to the Philippines in 2007, the last time the country was also nominated to the category.

The Philippines bested four other shortlisted countries namely; Egypt, Russia, Malaysia and Sri Lanka. The countries were adjudged based on criteria covering country advantages and appeal to UK companies, level of market penetration in the UK and the areas of outsourcing available in the country.

The nomination entry was submitted by the Business Processing Association of the Philippines on July 20, 2009 to convey that the Philippine IT‐BPO industry has achieved even greater heights since it won the same award in 2007. This bid of the Philippines to renew its title, reveals that the country’s IT‐BPO industry has been consistent with its remarkable growth amid the global financial crisis. The nomination of the Philippines by BPAP reflected the latest upbeat figures and milestones that Philippine Outsourcing and offshoring sector has registered. It also introduced new services as well as growing sectors that the Philippine Outsourcing industry now offers to the global market. The nomination of the Philippines was also made possible upon the recommendations of the Philippine Trade and Investment Center in London (PTIC), representative office of the Department of Trade and Industry (DTI). PTIC London also serves as the Commercial Section of the Philippine Embassy in the United Kingdom.

The National Outsourcing Association is the recognized industry association for the outsourcing industry in the United Kingdom. The award reaffirms the Philippines’ position as one of the world’s leading outsourcing destinations. Outsourcing and Offshoring remains among the top priority investment sectors being promoted by the Philippine Department of Industry and its UK Office, PTIC London. In a recently held Business Forum fully attended by some seventy C‐Level Executives and Managing Directors at the Intercontinental Hotel Park Lane in London, where Secretary Peter B. Favila delivered the keynote address, Outsourcing to the Philippines was among the three sectors featured and warmly welcomed by those who attended.

The Philippine outsourcing industry is now seen to expand the impressive range of services offered globally to include not only the traditional voice, IT and BPO services but also higher value services such as finance, accounting, artistic design, engineering and architectural services among many others.

1. When the Flood comes, expect mobility to suffer.
To ensure the safety of your team, you should either let them go home earlier, or stay in at the center. Once the flooding hits, rising waters will prevent most vehicles from travelling the flooded roads. Expect staffing levels to be adversely affected.

2. Within 4 hours, expect power to be cut.
Power utilities will normally cut of power to minimize the risk of electrocution. Tune up and check up your generators before hand. Ensure that you have a steady supply of fuel that will last you as long as the floods. In our area, floods normally last up to 3 days. Dont expect your pantry’s microwave to work. Ensure that you have enough LPG (gasul) to ensure that you can boil water (for coffee) and cook food.

Local Radio stations will be off the air too. This further aggravates the situation as the main source of news and updates are now gone. Go to facebook and see what people are posting. This is now the secondary source of news for you.

3. Within 12 hours, expect communication to be cut.
This is about the longest time the backup power of cell sites and telco substations can last without power. Effectively, you will be cut off from your team. Either setup a radio system before hand, or best yet, have them at the center itself. Make sure you have provisions of water, and food for 1 week. In our area, the Globe Cell sites were the first to go. Thankfully, SMART cell sites were still up and running.

4. Your stakeholders will be alarmed. Your Clients, Principals, Partners all have a need to know your center’s status. Even if its bad news, tell them as it is. Your stakeholders can act on the information sooner and have more options available to them.

5. Cash. Keep Cash in hand for those emergency purchases. Don’t count on ATM or credit cards to tide you over. When the power goes down, so does the ATM networks! Your staff may need money on loan to tide them over the calamity too.

If you have more to add please feel free to comment.

An International Outsourcing Summit is being organized by the BPAP (Business Processing Association of Philippines) on Oct 20-21, 2009 at the Sofitel Philippine Plaza.

To address the changing landscape of the BPO Industry brought about by the global economic crisis and other factors, the BPAP invites you to take part in an international conference …with global decision makers and fellow senior executives in the Philippines and around the world

For sponsorship opportunities visit www.internationaloutsourcingsummit.com or email Charmaine Tan at jcptan[at]teamasia.com

FarmOut Central joins the Philippine delegation to the Gartner Outsourcing & Vendor Management Summit 2009 to be held at Mandalay Bay Resort & Casino in Las Vegas, Nevada, U.S.A. from May 4-6, 2009.

Gartner, Inc. is the world’s leading information technology research and advisory company. This year, Gartner Events brings us Gartner Outsourcing & Vendor Management Summit 2009. The summit explores the practical steps you must take today to secure the success of your outsourcing initiatives tomorrow. The theme for this year’s conference is Practical Outsourcing: Balancing Cost Optimization with Performance Improvement.

A 6-track agenda covers the length and breadth of today’s outsourcing arena — ITO, BPO, Global Sourcing, and Vendor Management. With more than 100 sessions to choose from, you’ll find actionable solutions to meet steep challenges, independent analysis, critical frameworks, industry case studies, next-generation best practices … and content addressing your specific experience level – whether you’re an outsourcing newcomer or veteran.

The Philippine delegation will have a speaking & presentation slot from 10:30 to 11:30 AM on Monday, May 4, 2009. Philippine’s Commission on Information and Communication Technology Secretary Ray Roxas Chua will be giving the opening remarks after which Business Processing Association of the Philippines CEO Oscar Sanez will be delivering the country presentation.

FarmOut Central specializes in delivering call center services, corporate transcription, business process and knowledge process outsourcing and other IT services. FarmOut Central will be represented by its Marketing Director Ms. Grace Martirez. Visit the FarmOut Central pod at the Philippine Pavilion to know more on how FarmOut Central can help you in your outsourcing needs.

Article courtesy of our SearchCRM.com subscription. Thanks to http://go.techtarget.com. We are sure this will be beneficial to a lot of the people who read articles here at farmout.ph but have no access to techtarget.com… so read on!

By Sue Hildreth, SearchCRM.com Contributor
14 Apr 2009 | SearchCRM.com

There’s no question that when the economy tanks, the job of the salesperson gets a whole lot harder. Sales cycles get longer, it’s tougher to close, and negotiations are more difficult, leading to lower prices — and thus lower sales commissions. But that doesn’t mean you can’t sell, and sell well. It just takes more focus and a smarter use of CRM and sales force automation (SFA) tools to keep the leads coming and meet sales quotas.

“The sales cycle is extending, and it’s harder to break through. So we use CRM to help keep us on task and make sure business developers don’t drop leads,” said Patrick Cahill, senior associate at the Wellesley Hills Group, a sales and lead generation consulting company in Framingham, Mass.

The business developers at Wellesley Hills Group serve as the sales staff for various client firms that lack their own sales expertise. Wellesley Hills reps often handle sales not just for one company but for two or three. This means that keeping track of each prospect’s status and recent contact history would be very difficult without help from an automated sales application. So they use Salesforce.com to keep them on schedule with follow-up calls as well as to refresh their memories as to the history and context of prior calls to a prospect, Cahill explained.

“The business developers might have three clients they’re calling on behalf of, so there’s no way they can retain all of those calls and leads themselves,” he said. “The software records what’s going on and lets them pick it back up again when it’s time to call back, as if nothing has happened in the meantime.”

Read the rest of this entry »

We are borrowing concepts from the book “Lead Generation for the Complex sale” by Caroll.  Here is the basic definition of a GOOD LEAD:

B = Budget, the prospect has it, or can get it.
A = Authority, the prospect can decide on the matter.
N= Nees, the prospect clearly has a need for our service
T = Time frame, normally, the prospect wants to implement this within 3 months
S = Sales Ready, the prospect is ready to meet face to face with a sales rep.

Now, if we are to split the functions of the lead research team and the Lead Nurturing team (contact center agents), the lead research team’s responsibility is to find the “A” or people in authority to decide ie. get their right contact details, company background, and possibly, the “N” or the Needs of that company.

Whereas the contact center agents’ role would be to find out the B,T and S.  This means that the Contact center agents must do Lead Nurturing. The team needs to build solid long term relationship to be able to find out how they can help the prospect and get the Budget, time frame and gauge the ‘Sales readiness’.

Only when all 5 are present do we consider this a “Good Lead”.

Here are some ways to measure the effectiveness of the Lead generation efforts:

1. Total cost / number of “Good Leads”
2. Total cost / Closed Deals (actual billable clients)
3. Number of Leads require to generate a single closed deal.
4. Lead to sales conversion ratio

Please feel free to comment and share your experiences by posting your comments here.

While the Philippines has been recognized primarily as a key destination for voice-based BPO services, rapidly emerging capabilities in non-voice processes are making the it an attractive location for non-voice BPO as well. As these new capabilities continue to grow, buyers and suppliers should be educated on the changes that are occurring and, more importantly, learn what new value potential will be unlocked.

This one-hour Webinar will offer insights into key findings from Everest Research Institute’s recent study on the non-voice BPO market in the Philippines. The presentation will highlight the current activity and maturation of non-voice BPO in the Philippines and indicate the role that the Philippines can play in offshoring these processes. In addition, it will discuss the operating implications and challenges associated with non-voice BPO delivery from the Philippines.

In addition to the above you will learn:

• An overview of how the global BPO marketplace is evolving
• The current maturity level and growth potential for non-voice BPO delivery from the Philippines
• Key determinants of operational success for non-voice BPO delivery from the Philippines

Click here to register for this free Webinar on The Importance of Emerging Non-Voice BPO Capabilities in the Philippines.

DATE & TIME:
Thursday, February 5, 2009
8:00 a.m. CST
9:00 a.m. EST
7:30 p.m. IST

SPEAKERS:
Nikhil Rajpal
Principal
Everest Group

Jimit Arora
Research Director
Everest Research Institute

Please note that the Webinar sponsors may not allow competitive firm participation or registration.

Who should attend?

C-Level Executives, Vice Presidents, Lines of Business Directors responsible for:
•    BPO, non-voice BPO
•    Global Sourcing, Locations
•    Investment agencies and industry associations