The IT and Business Process Association of the Philippines (IBPAP), in partnership with the University of the Philippines Open University (UPOU) and the Asian Institute of Management (AIM) officially launches the e-Service Management Program (eSMP).
eSMP is an industry designed program that aims to address the skills shortage in high growth service industries primarily in the IT-BPM sector. The program which is being developed to scale both teaching and student learning, is composed of five courses (BPM 101, BPM 102, Service Culture, Business Communications and Systems Thinking), an industry/academe assessment tool and an intensive internship component.UPOU will offer the first two courses – BPM 101 and Business Communications – as part of its non-formal course offering beginning this school year.
When completed, the eSMPwill produce a critical mass of teachers and trainers in higher education institutions nationwide who will in turn produce quality graduates that meet the global skills standards and high employment demand that is required by the fast growing IT-BPM sector.
The development of the eSMP is one of three key outputs of the Strengthening Knowledge-Based Economic and Social Development Project, a 26-month technical assistance/grant from by the Asian Development Bank (ADB). The Department of Finance is the executing agency. IBPAP, AIM and UPOU are the implementing partners. The goal of the project is to provide greater access to knowledge resources for teaching and learning IT-BPM courses, enhance higher education curriculum and instruction and strengthen partnerships between industries and academic institutions to sustain.
IBPAP will launch the eSMP during the International Conference on Open and Distance e-Learning which will be held on June 18-20, 2014 at the Crowne Plaza. Some 200-300 delegates from higher education institutes will be attending. Some international participants and resource persons will also be participating. IBPAP will be providing a launch kit which contains project information and souvenir and member-firm souvenirs.
With this, should your company wish to provide company souvenirs for the kits, please reach out to us. Should you have any further questions, you may get intouch with myself, Ms. Nide Bombay (firstname.lastname@example.org) or Ms. Florelixie Neo (email@example.com).
Picture shows Gracie Siapno and Joanna Coquia flanking their Trainor Mr Rajesh Badhwar. The two were sent to Rockwell in Makati for leadership training. The workshop is on “Habits for Achieving Personal and Interpersonal Effectiveness”.
Farmout is looking for a team of 25 transcriptionists.
Candidates with legal background or training are preferred. They must have a typing speed of 45 words per minute or higher. The transcription should be accurate by at least 98%.
Training will be provided to the shortlisted candidates. Start the application process now by clicking on Set Appointment Date.
Mr Wilson L. Chua, managing director for Farmout has been tapped by the prestigious Call Center Association of Singapore to be one of its speakers in the 2013 CCAS Symposium to be held from Sept 4th and 5th at the Grand Copthorne Waterfront hotel, Singapore.
Mr Chua will share how modern social network analysis is leveraged to form more effective teams by analyzing the relationships of team members and their interactions within and among teams. Other speakers at the event include:
- Mr Tan Jin Haw, GFK Asia Pte Ltd,
- Mr Daniel Ord, Omnitouch International,
- Jay Minnucci, Service Agility,
- Ms Anita Bowtell, CCCM association president,
- Mr Steven Khor, E-Pay, gen manager,
- Mr Laurent Junique, Teledirect Pte Ltd,
- Karuna Ramanathan, IKMS, president,
- Chan Fok Yee, Customer relationship management and contact centre association of Malaysia,
- Ms Jun Lau, Lavaworks Pte Ltd, and
- Chris Tomas, School of Hospitality, Republic Polytechnic.
Outbound Telemarketers needed
Farmout has an immediate opening for 20 highly effective outbound telemarketers to work for our Asia Pacific campaign in August.
The fast paced campaign requires you to be able to reach out to our target audience and solicit at least 2 contact information from each company surveyed. The results are required to be documented in our CRM system for extraction of a final report to our Asia Pacific principal.
To apply, click here.
Farmout Top Members cited for superior performance
Farmout deployed our Citation system to recognize the superior contributions of team members. This system will make it easy for team leads to quickly cite team members for exemplary performance and the Citation results are displayed in real time for all to see.
This positive reinforcement is envisioned to increase moral and overall team spirit!